Truck Dispatcher – What Do They Do

A truck dispatcher is a key player in the trucking industry. They manage and dispatch loads to truck drivers. Communicates with the load broker, and are responsible for helping the company run all day to day tasks.

Yes it’s not the most glorious job but it is a great job once you know what you are doing. They pay can be astronomical provided you are working in the right company that will allow dispatchers to thrive.

Truck Dispatchers Are In Demand

Although truck dispatchers work hand in hand with brokers and drivers, they are a vital support roles for the drivers. This job is suited for those who are quick thinkers and would require strong communication skills.

It may seem like a stress free job however that may be further from the truth. The demand for truck dispatchers will always be there as not everyone is cut out for it.

If you think you are qualified and able to become a dispatcher now may be a good time to get started. It is a respectable job that may bring in a lot of money when you are in the right company.

Why They Are Important?

Truck dispatchers play a highly important role in the freight industry, and when the pandemic hit they needed more than ever. With more and more people needing goods to go from point A to B, it is very important to have things running smoothly.

Businesses need certain goods delivered on time, and medical supplies are always needed. Lives depend on truckers and dispatchers to work together for goods to be delivered.

What Are the Responsibilities?

Different companies may have different lists of responsibilities that each truck dispatchers need to tend to, but it’s a pretty tedious list.  A typical day in a dispatcher’s day may look like:

  • Monitoring weather conditions. To ensure that things move at the pace they’re supposed to, dispatchers must be aware of weather conditions. This is to be able to track pick-up time and estimate the time of arrival, as well as to make sure that all the truck drivers are safe from potential accidents. Weather conditions also affect a huge percentage of why shipping delays occur, especially in areas that experience heavy rain or snowfall. 
  • Tracking each drivers’ schedules and routes. Before dispatch sends out any vehicles, there are usually pre-made routes for them to follow, but sometimes unavoidable occurrences can happen, the most common being traffic and in more unfortunate cases, accidents that happen along the way. Dispatchers should be able to quickly reroute vehicles to ensure that they stay on track with shipments and deliveries. In the event that a driver calls in sick, they must be able to immediately find someone to fill in for them. 
  • Dealing with clients. As a dispatcher, you deal with clients on a personal level. With the technological advances in our world today, dispatchers have also grown accustomed to using a system that helps them multi-task, to track shipments and vehicles carrying them. Not only do you send updates to them about their shipments, you’re also in charge of taking calls from them and entertaining any questions… that also means listening to their complaints about delays. It does happen. 
  • Time management. Pretty self-explanatory, this one. 
  • Overall problem-solving. Finding ways to distribute loads between a couple of vehicles, as opposed to assigning them to one and risk delays. Coming up with the most cost-effective way to deliver everything on time, as quickly and smoothly as possible. 

Truth Of The Matter

Truck dispatchers do extensive work on the daily and basically hold the system together. Some dispatchers are on duty 24/7, with different shipments coming in and being sent out at different times, especially with the increase of demand for foreign trade. It’s not a job for the faint-of-heart, apart from great communication skills and computer literacy, there’s also a need for quick decision making and analytical thinking. 

What is Needed To Get A Job?

To become a truck dispatcher, you would typically need to have finished high school or at least obtained a GED. According to the US Bureau of Labor Statistics, the minimum hourly wage for a position in dispatching is at $20.26. Depending on the industry, though, it could go lower or higher with some busier industries like gas distribution going as high as $32.04. 

Will you become the next truck dispatcher?